How do I get in?
Romy is free during the invitation beta. Invited members create their account from the link in their invitation email. Paid plans open soon.
What counts as a coach message?
Each message you send to Romy counts once, however long the answer. Reading your charts, browsing your history and syncing your wearables never count.
What is a deep research report?
A longer investigation Romy runs for you: it reads current evidence on a question about your health and writes up what it found, tied back to your own record.
When do my limits reset?
Limits are weekly and reset every Monday. Each plan shows what you get per week, so there is never a surprise cap.
What happens when I reach a limit?
Nothing is lost or locked. Your record, charts and history stay available; new messages or uploads wait for Monday's reset, or until you upgrade.
Can I switch or cancel?
Yes, anytime. When you cancel, you keep your plan until the end of the period you have paid for. If you subscribed in the iOS app, manage it in your Apple ID settings. If you subscribed on the web, manage or cancel at link.com or in Romy's settings. Your data stays yours to export either way.
Can I get a refund?
Payments are not refundable except where the law requires it, and we honour statutory withdrawal rights, such as the EU and UK 14-day right. Subscriptions bought in the iOS app are refunded through Apple. The details are in our Terms of Use; for billing problems, write to support@romyapp.io.
Is Romy a doctor?
No. Romy helps you understand and organize your health information. It is not a medical service and does not replace your clinician.